We're not an agency.
We're here to help.
Experts on emotional connection & soft skills in healthcare.
Coaches. Team Trainers. Thought Leaders.
your practice's success
Your team should feel empowered to achieve your standards, and you should feel equipped to be an expert in
We're your resource to empower and support this.
"We love data!
Consumer studies back up the psychology of emotional decision-making. Not only does it feel good to prioritize our patients' emotions,
it makes better business sense too!
Watch or Listen
We’re here to share how we grew our own practice like crazy. In 10 minutes or less, you’ll find quick moments of perspective shift, actionable guidance, or inspiration.
TOPICS: Growth, Branding, Marketing, Culture, Leadership, Patient Experience… you know, anything people-related.
Podcast Hosts
"The quick, but substantial tips & take-aways that Success Confidentials provide are so easy to implement directly into my practice."
Layne Meloy, RN, BSM
Practice Owner, Emerald Aesthetics and DPC, upSKILLery Member
Authors & Contributors
We write content with one goal: to spark new thoughts, perspectives, or action. Our thought-provoking take on human emotions and soft skills in healthcare is backed by science, data, and real-world case studies to create practical, real change and big impact.
Request a contribution.
As invited speakers at AAO, Outliers, Controversies in Modern Eye Care, private practice CE events and international audiences for ZEISS PDC Masterclasses, STAAR Practice Champions and Best Cataract Surgeons of America, we love sparking new perspectives that end with clear, actionable take-aways. If a high-impact workshop, webinar, presentation, or keynote that leaves your audience inspired and empowered is what you’re looking for, we’d love to chat.
International Speakers
See if we're a good fit!
Can you guess who is who?
[Gifts we loved from a speaking presentation]
AVAILABLE PRESENTATIONS
PRACTICE TEAM WORKSHOPS - The Art of Soft Skills: Connection & Conversion - Being vs. Doing: The Art of the Experience - Soothing The Upset Patient - Conversion Counseling: Anatomy of a Consultation - Picking up on Patient Cues: Reading The Room
OD CE | Soft Skills: The Secret to Specialty Growth & Patient Loyalty (1 Hour COPE CE Credit) An immersive high-impact session covering the importance of soft skills and their impact on patient retention and specialty service growth for a modern optometry practice. Walk away with clarity on what patients need to feel to earn their loyalty and trust, and which soft skills accomplish this. Learning objectives include the following Soft Skills topics: 1. Technical Skills vs Soft Skills 2. The 3 Emotion Cycle 3. Patient Encounters: Introduction, Guidance, Close
OD CE | The Secret to Crazy Growth: Defining Your Identity on Social Media (1 Hour COPE CE Credit) We can forget all of the 'how-to' hacks for success on social media if we don't first know exactly who we are showing up as. An immersive high-impact session tackling the one thing that drives growth on social media more than anything else: defining who you want to be to the scroller on the other side of the phone. We all know social media as an essential marketing tool for a modern optometry practice, but there's a big gap between this and understanding how to use it to actually fill our schedule. Walk away with clarity on what it takes to create content that resonates with the people you want to reach - and ultimately, gets them in the door.
ADMIN CE | Why Would I Follow You on Social Media? Unlock Your Most Powerful Marketing Tool (50 Min ABO CE Credit) An immersive high-impact session covering social media as an essential marketing tool for a modern optometry practice. Walk away with clarity on establishing goals and measuring results, the hybrid model for success, identifying your audience, and creating relevant content. Learning objectives include the following Social Media topics: 1. Set and establish your (4) ROI goals 2. Implement your (3) part hybrid model for growth and success 3. Identify your (4) critical content viewer types
5 Powerful Ways to Immediately Increase Your Premium IOLs! The premium IOLs you're missing on your schedule are in three categories: ✔️The Procrastinator ✔️The Unaware ✔️and The Opt-Out Guess what? Emotions drive each of these patients. Find out how on this hard hitting one hour event.
3 Ways to Immediately Get More Leads (Without Spending More on Ads!) SPOILER: We added over $1 Million to our cash pay revenue bottom line in one year by changing our follow-up with new inquiries! Let’s talk about how to leverage your: ✔️Online Reputation ✔️Web Forms & Landing Pages ✔️Lead Pipeline
THE HIGHLIGHT REEL
"This was a fantastic session! [Christine and Lauren were] amazing presenters... informative, practical and had key take away messages! Thank you!!!"
J.D., Surgeon
Presentation Attendee
2,300+
premium practices from around the world have taken our masterclass trainings to step into their next level of success.
Trainers & Coaches
How did we grow our own cash pay practice by over 2,000% in 8 years or increase referrals by 500% in 12 months? Stick around, we don't gate-keep!
Let us cut out the trial and error for you, and take learning and development off your plate. From training your team on conversions and soft skills in premium care (the most neglected skill in healthcare!), successful online marketing, and social media, to even your own understanding of the science behind successful practice growth, we provide a straight line to success.
Investing in your team has never been easier.
"Our virtual coaching program with The Patient Whisperers is the best money we've ever spent as a practice!"
Jodi Ennen Chu
Chief Financial Officer, Chu Vision Institute
OUR AREAS OF EXPERTISE
Revenue Growth (Cash Pay)
Marketing (+Social Media)
Exceptional Patient Experiences
Team Skill Training (+ Conversions)
61%
of team members say professional development opportunities are an important reason to stay at their job.(1)
HOW WE CAN HELP:
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Learn About Our 1:1 Coaching Programs
"This masterclass helped my team reframe their mindset about conversions and sales - and understand the difference between ‘being and feeling' in patient care. Your explanations helped them appreciate the impact of education and offering technology to our patients in a whole new way. Winning!"
-Celebration email from Myra Cherchio, COMT, COE
Practice Administrator, See Vision Eye Institute
Find out
the strategy behind success,
where opportunities lie,
& exactly what to do to get there
FREE 1:1 SYNERGY CALL
In 30 minutes, you’ll leave with
-
ONE thing you can do to get immediate results
-
Our prescription for taking your practice to the next level
We are here to quite simply, empower you, your team, and your practice to succeed.