Join The Movement
[UPDATE]
It's time to pause and share: we want you to know what will continue and what is changing.
Surprise, it includes you! There's something here that connects us all.
New direction:
In the 3+ years since we left our own practice, we realized that we're not the only patient whisperers out there. That so many of you are just like us:
passionate leaders who love their patients, their people, and want to be really, really successful.
You fall into one or all of these categories and identify as a:
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people developer
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patient champion
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driver of excellence (process, growth, etc.)
Shared mission:
We found out that YOU want to join us in our mission:
to lead REAL change by bringing powerful soft skills, relational intelligence, and emotional connection into healthcare in a way that drives success, shifts culture, and impacts patient experience like never before.
Why? Because you, like us, know that there's a huge gap in healthcare here. We have no resources for the people side of healthcare, but we need them. We need them because...
human emotions matter.
We believe (and proved, in not only our own practice success, but also in so many others) that human emotions drive all success. When we make people feel...
connected, informed, and safe
(from how we present our brand to patients online, to how we invest in our people, to every interaction and aspect of care) it makes healthcare better.
People are at the core of real, sustainable success, and emotions drive people.
You're on the same page; you want this in your practice. You just need the right tools.
You, like so many of us, have a gap between 'vision' and the 'reality' each team member lives, and each patient feels with us during their care.
It's every person on our team who must embody that vision through every detail of their interactions.
We can close this gap together.
We believe that:
Every person on our team can be an excellent communicator.
The soft skills of relational intelligence and human connection can be learned.
When our team is full of highly skilled superstar players who make patients fall in love with them, then conversions, upgrades, referrals, and premium offerings don't have to feel like 'sales' and will naturally skyrocket.
Our brand, marketing, and social media can feel authentic and really shift perception, combat misinformation, and bring in new patients who already trust us before we've even met.
Your part:
If you believe this too, then join us in our mission to make healthcare better, to make our teams better, to make our patient experience better by investing in people.
You are busy, though (we remember!), so we are doing all the work for you.
The plan:
We have pivoted and...
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rebranded (check out our new website!)
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paused our podcast, Success Confidentials (conversations for practice leaders)
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limited 1:1 consulting clients
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shifted our focus completely
We've dedicated ourselves entirely to creating...
The tool:
a learning membership for our teams and ourselves. For the upskiller community: those of us who continually improve on our current skillset and expand our capabilities
Isn't that what we want? A team full of upskillers? It's up to us to make this a part of our culture. To give them this support and 'people skills' training.
Meet upSKILLery®
By choosing to be a practice that upSKILLs, you are changing your people. You are investing in the people who will change how healthcare feels.
TEAMS: Virtual group workshops + topic library on demand + every single week, we drop new "upSKILLs" (quick TikTok style microlearning videos) that empower our teams with the people skills that make work (and life) better. It's for everyone who interacts with patients or other people.
LEADERSHIP + GROWTH: Our approach to emotional branding, marketing, and social media is laid out in clear, empowering masterclasses and systems that give your support team a roadmap to success.
What you'll see from us:
While you won't see new episodes of our podcast, Success Confidentials, you can expect us to make your life easierby finding
data and science-backed insights, industry hot topics, and practical resources right in your inbox
people training via the learning community we built in upSKILLery®
How you can join the movement:
Be a part of the conversation! Join us on social media (see below).
Book a FREE call and share with us what you're doing or see how we could work together.
Become a practice that upSKILLs! Demo upSKILLery®to check out our entire library of training, programs, and systems for success.
Introduce us to someone you think would help champion this topic by forwarding this email or connecting us.
It's an honor to be in your inbox. Thank you!
-CS & LW
The Patient Whisperers
Founders of upSKILLery®
Leading Change:
Bringing Soft Skills + Emotional Connection into Healthcare
human emotions matter
"Emotions drive all success. From our brand and marketing to culture and patient experience, our patients and team must feel connected, informed, and safe. People are at the core of real, sustainable success, and emotions drive people."
Lauren Weaver & Christine Scarlett,
The Patient Whisperers® & Founders of upSKILLery®
FORMER PRACTICE LEADERS
First-hand experience.
We lived private practice leadership (for a combined 12 years) as CMO and Director of Brand Development, but we came from the world of consumer marketing and are premium patients ourselves, so our approach has always been to combine the perspective of the patient and the practice.
Proven results.
We built a team of superstar patient whisperers, became known across the country for our patient experience, and grew cash pay revenue an average 60% YOY for four years straight by thinking outside the healthcare box using a people-first systematic approach to everything we did.
Real passion.
The force behind it all? We love people. Period. Our patients, our team, our doctors. Bringing people together through human connection in life-changing experiences brings us true joy. We reinvented the roadmap to success: completely focused on people and their emotions. Now, we’re sharing it with you so you don’t have to reinvent the wheel.
What do we do now?
We're out here serving healthcare by sharing what made us
and our team wildly successful...
as speakers, podcast hosts, authors, team trainers,
and consultants.
FOUNDERS OF UPSKILLERY®
The only online learning platform
focused on the non-clinical, people side of healthcare.
Membership-based masterclasses, expert courses, and team training.
Who it's for:
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Practice owners, admin, leadership (Growth, Marketing, Management)
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Everyone (Soft Skills)
Look around, see inside.
Anywhere, anytime learning experiences: desktop or app
“I truly enjoyed the session... Thank you for sharing your passion, experience and great ideas. I have visited hundreds of clinics around the world, the ideas you implemented [in your own practice] and shared at the webinar are up to the same level with the highest-end clinics I have visited in Asia, Europe and Americas.”
- Host, Global Masterclass, Carl Zeiss Meditec AG
4.9 Attendee Rating
THOUGHT LEADERS
Changing healthcare, sparking new perspectives.
We are humbled to be invited to share our non-traditional approach to building a successful healthcare practice and healthy culture on pages, stages, and screens around the globe, across healthcare specialties.
Recent Articles:
“Christine & Lauren are passionate about really sharing practical game-changing knowledge with every fiber of their beings. They are committed to studying the science of human learning behaviors and creating content that resonates and provides real, tangible value to their learners. You won’t be disappointed.”
- Brandi Spurling, Founder, Spree Culture Co.
THE METHODOLOGY
We keep it simple with our
3-Emotion Cycle to Premium Patient Care & Conversion.
At every point of encounter and decision, patients must always feel these three things. (So should our team!)
"The quick, but substantial tips & takeaways that Success Confidentials provides are so easy to implement directly into my practice. I look forward to them every time & can't wait to keep learning more about how I can continue to grow a lucrative & professional medical spa."
-Layne Meloy, RN, BSM, Founder & Owner, Emerald Aesthetics
Watch or Listen.
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HOW IT FEELS
What it’s like to be a team of patient whisperers.
upSKILLery Teams Member + Yearly On-Site Practice Retreat
Find out
the strategy behind success,
where opportunities lie,
& exactly what to do to get there
