First, it's all about you!
Do our goals align? If they include leveling up:
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culture
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soft skills
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practice growth
-
brand reputation
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emotional marketing
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social media
then you are in the right place!
SECOND, DO WE BELIEVE THE SAME THING?
We believe human emotions drive all success.
There are three emotions our team and our patients must feel through everything we do:
When we combine your vision & passion
+ our systems, processes, methodologies, resources, & support,
magic happens...
...and it feels like...
EMPOWERMENT
that you understand the psychology of connection and how to use soft skills
"#upSKILLing You control your own energy! That week's video on how we pick up our patients' energies throughout the day really resonated. We are now incorporating a rotating five-minute break during that mid-afternoon slump to give each other a chance to reset our energy for the final stretch of the day.
Maria A.
Optical Manager
THIRD, YOU PICK (or we prescribe after a synergy call)
From resources in upSKILLery to 1:1 custom practice support. What feels best?
"My new phone rep has blossomed through these phone training sessions! Her passion, confidence, and drive have dramatically increased. This training was so easy to implement (nearly hands-off for me!) and I love seeing her comfortable in her skillset and knowledge."
- Amy R., Patient Care Specialist Team Lead, upSKILLery Team Membership
Find out
the strategy behind success,
where opportunities lie,
& exactly what to do to get there
1:1 Retainers
How support can look
We'll prescribe a uniquely blended 1:1 & virtual guidance plan. Let's get you from point A to your specific point B goals.
There's always a formula for
success.
How it's applied is unique to your practice.
WE CAN HELP YOU:
Fill Your Schedule: More Premium Patients
Get Better Quality + More Inquiries
Increase Premium Conversions
See Real Results & Revenue from Social Media
Set Your Practice Apart from the Competition
Create Unparalleled Patient Experiences
Improve Your Online Reputation & Patient Reviews
Build an Exceptionally Skilled Team of 'Patient Whisperers'
REAL RESULTS
More Leads for Less: Saving +$4,000/mo in marketing $$$
"I had never hired someone for the sole reason of Social Media in my practice, so I really wasn't sure where to start - it felt intimidating. The Patient Whisperers' guide took out all of the guesswork and made me feel confident going into the process. We were able to find someone quickly and check all of the boxes Christine and Lauren clearly laid out. We can manage them easily with the example benchmarks and reporting included in the guide. If hiring someone to handle your social media is new to you, or you didn't have good luck in the past, you'll be glad you took this course."
- Andrew Caster, MD, Practice Owner, Caster Eye
76%
OF PEOPLE LOOK AT YOU ONLINE BEFORE PHYSICALLY VISITING YOUR PRACTICE.(1)
On-Site Visits
What it looks like
for us to visit your practice...
First,
we make sure we're the right fit & our goals align:
-
Create a new standard of care
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Reinvigorate your team
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Pivot or improve culture
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Increase conversions
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Teach soft skills
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Invest in your team
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Elevate the patient experience
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Refine your processes
AVAILABLE PRESENTATIONS
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The Art of Soft Skills: Connection & Conversion
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Being vs. Doing: The Art of the Experience
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Soothing The Upset Patient
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Conversion Counseling: Anatomy of a Consultation
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Picking up on Patient Cues: Reading The Room
Next,
we send all the info, you drop a check in the mail, we block our calendar, and book flights!
(Oh, and we celebrate! It’s always such an honor to be invited into a practice. We love the friends we’ve made all across the country!)
61%
of team members say 'upskilling' opportunities are an important reason to stay at their job.(2)
Then,
we get familiar with your practice, send the recommended agenda and schedule the pre-visit alignment call.
We even send over a fully drafted team email to communicate what’s happening: plug & play! (We remember how busy it is in practice! We work with YOU and your schedule to make the visit fit just right and feel smooth and easy.)
"I hoped to achieve a more focused and engaged staff who looked at our role not as another job, but as a real privilege to help others with their most important sense... their vision. I achieved this goal, but so much more... the results are impressive. This was the coolest event my team has ever done in the 25 years I have been in practice. Thanks for a great summit!"
- A. J. delaHoussaye, MD, FACS, Practice Owner, SEECA
When we arrive, this can look like one of two scenarios:
Fly-in-fly-out team workshop
Great for: team building, culture reset, mindset pivot, soft skills & conversion training, your upSKILLery membership kickoff
2-day in-practice immersive experience
This can include: team observations, 1:1 hands-on coaching, training workshop, role-specific breakout sessions (Don’t worry, most of this is done while the clinic is running like usual!)
HOW IT FEELS
What it’s like to be a team of patient whisperers.
upSKILLery Teams Member + Yearly On-Site Practice Retreat