It's time to pause and share: we want you to know what will continue and what is changing. Surprise, it includes you! There's something here that connects us all. 🙌

 

New direction:

 

In the 3+ years since we left our own practice, we realized that we're not the only patient whisperers out there. That so many of you are just like us:

 

🌟 passionate leaders who love their patients, their people, and want to be really, really successful.

 

You fall into one or all of these categories and identify as a:

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• people developer

• patient champion

• driver of excellence (process, growth, etc.)

 

Shared mission:

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We found out that YOU want to join us in our mission:

 

🙌 to lead REAL change by bringing powerful soft skills, relational intelligence, and emotional connection into healthcare in a way that drives success, shifts culture, and impacts patient experience like never before.

 

Why? Because you, like us, know that there's a huge gap in healthcare here. We have no resources for the people side of healthcare, but we need them. We need them because...

 

🌟 human emotions matter.

 

We believe (and proved, in not only our own practice success, but also in so many others) that human emotions drive all success. When we make people feel...

 

🌟 connected, informed, and safe

 

(from how we present our brand to patients online, to how we invest in our people, to every interaction and aspect of care) it makes healthcare better.

 

People are at the core of real, sustainable success, and emotions drive people.

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You're on the same page; you want this in your practice. You just need the right tools.

 

🌟 You, like so many of us, have a gap between 'vision' and the 'reality' each team member lives, and each patient feels with us during their care.

 

It's every person on our team who must embody that vision through every detail of their interactions.

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We can close this gap together.

 

We believe that:

 

• Every person on our team can be an excellent communicator.

• The soft skills of relational intelligence and human connection can be learned.

• When our team is  full of highly skilled superstar players who make patients fall in love with them, then conversions, upgrades, referrals, and premium offerings don't have to feel like 'sales' and will naturally skyrocket.

• Our brand, marketing, and social media can feel authentic and really shift perception, combat misinformation, and bring in new patients who already trust us before we've even met.

 

Your part:

 

If you believe this too, then join us in our mission to make healthcare better, to make our teams better, to make our patient experience better by investing in people.

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You are busy, though (we remember!), so we are doing all the work for  you. 

 

The plan:

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We have pivoted and...

• rebranded (check out our new website!)

• paused our podcast, Success Confidentials (conversations for practice leaders)

• limited 1:1 consulting clients

• shifted our focus completely

 

We've dedicated ourselves entirely to creating...

 

The tool:

 

🌟 a learning membership for our teams and ourselves. For the upskiller community: those of us who continually improve on our current skillset and expand our capabilities

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Isn't that what we want? A team full of upskillers? It's up to us to make this a part of our culture. To give them this support and 'people skills' training.

 

Meet upSKILLery®

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By choosing to be a practice that upSKILLs, you are changing your people. You are investing in the people who will change how healthcare feels.

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TEAMS: Virtual group workshops + topic library on demand + every single week, we drop new "upSKILLs" (quick TikTok style microlearning videos) that empower our teams with the people skills that make work (and life) better. It's for everyone who interacts with patients or other people.

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LEADERSHIP + GROWTH: Our approach to emotional branding, marketing, and social media is laid out in clear, empowering masterclasses and systems that give your support team a roadmap to success.

 

What you'll see from us:

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While you won't see new episodes of our podcast, Success Confidentials, you can expect us to make your life easier by finding

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• data and science-backed insights, industry hot topics, and practical resources right in your inbox

• people training via the learning community we built in upSKILLery® 

 

How you can join the movement:

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• Be a part of the conversation! Join us on social media (see below).

• Book a FREE call and share with us what you're doing or see how we could work together.

• Become a practice that upSKILLs! Demo upSKILLery® to check out our entire library of training, programs, and systems for success.

• Introduce us to someone you think would help champion this topic by forwarding this email or connecting us.

 

It’s an honor to have you visit us here. Thank you!